Where are you located?
I am located in the European Union, Poland.
How do you ship?
I ship via my local post office of Polish Post, the shipping is worldwide.
Please take under consideration, the fact that we cannot assure you the
specific date of delivery, due to holiday seasons or unpredicted
circumstances.
Overseas orders
can take 2-3 weeks for arrival , please bear this in mind when ordering. We
send all our overseas parcels tracked , if you need a tracking number please
contact us and we will send it through .
How long do I need to wait for my package? When will the item ship?
My items are all RTS unless specified as made to
order. My turn around at the moment is 1-5 days to shipping on RTS items, this
may increase once I start becoming busy.
Undelivered
or missing parcel
“Siena Studio Photo Props” will not take responsibility for any
undelivered or missing orders as our items are sent tracked overseas via our
local post office of Polish Post. If you require an upgrade please message
us.
What currency are you selling in?
At the “Siena Studio Photo Props” shop we use the USD currency.
Is it possible to make custom
orders?
“Siena Studio Photo Props” do accept custom orders. Made to order are 2-3 weeks
. Fees apply for made to order please message the facebook page for more info. If
you require an item sooner please message and we will do our best to meet your
requirements.
Do you offer wholesale?
As to the fact that “Siena Studio Photo Props” receives a vast amount of orders
and it is a time-consuming hobby of mine, we do not offer any kind of
discounts. Occasionally, we prepare sales for bigger orders and by season time.
Fault or an item damaged
If
there is a fault or an item damaged, will replace, refund or send a discount
code for any future orders. Please notify us of any problems within 14 days
with a photo and a description of the issue.
I have an image I would like to
share with you, where can I send it?
Feel free to get in touch with me by sending your capture via Facebook
messages. I love seeing my props in use!